This Privacy Policy explains how Spotless Spaces handles personal data when you use the website, request move-in or move-out cleaning, or communicate with us about a service. It applies to inquiries, bookings, property reviews, and related administrative activity.
We use personal data to respond to inquiries, prepare quotes, confirm appointments, review property scope and access details, carry out cleaning services, manage payments, maintain records, improve website performance, and meet legal or operational requirements.
We may share data with payment processors, website hosting providers, communication tools, scheduling support services, and other vendors that help us operate the business. These parties may process information on our behalf and are expected to use it only for the agreed purpose.
We may share personal data with public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns.
We may collect contact details, property-related information, access instructions, service preferences, appointment details, payment-related records, and any photos or notes you choose to provide for scope review. We may also collect limited technical data such as device, browser, and usage information when you visit the website.
We receive data from website forms, phone or email communications, appointment coordination, property condition reviews, and any documents or images submitted for quotation or service planning. Some technical data is generated automatically by the website and related systems.
We may use session cookies to support navigation, preference cookies to remember basic settings, and analytics cookies to understand site performance and usage patterns. Cookies are not used to collect more information than is reasonably needed for these purposes.
You may manage cookies through your browser settings and, where available, through on-site preference tools. Disabling some cookies may affect site functionality, form performance, or saved preferences.
You may request access to your personal data, correction of inaccurate information, or deletion where we are not required to keep the data. You may also object to certain processing or ask us to limit use in appropriate cases.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details if needed to confirm the request or determine whether an exception applies.
We retain personal data for the period necessary to manage the inquiry, perform the service, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, we delete it or de-identify it in a reasonable manner.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
